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Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates Ovation Required Reading Required Reading Erin Bowles Big L Radio Listen Again Big L Radio Listen Again admin Big L 1395am Moments with Marianne Moments with Marianne Marianne Pestana Growers Daily Growers Daily Farmer Jesse The Rennae Stubbs Tennis Podcast The Rennae Stubbs Tennis Podcast iHeartPodcasts School of War School of War The Free Press Городские сказки Городские сказки Городские сказки Talking Architecture & Design Talking Architecture & Design Architecture & Design Get It Right with Undercover Architect Get It Right with Undercover Architect Amelia Lee, Undercover Architect Three Food Memories Three Food Memories Savva Savas The Writer The Writer Little Ear Productions Relic Radio Sci-Fi (old time radio) Relic Radio Sci-Fi (old time radio) RelicRadio.com All Of It with Alison Stewart All Of It with Alison Stewart WNYC The Archers The Archers BBC Radio 4 Mahlakung Mahlakung Thobela FM Charlotte Talks With Mike Collins Charlotte Talks With Mike Collins WFAE PlasticPills Critical Theory & Philosophy PlasticPills Critical Theory & Philosophy Plasticpills The Pre-Order Bonus The Pre-Order Bonus Cameron Warren and Jacob Price Choice Classic Radio Detectives | Old Time Radio Choice Classic Radio Detectives | Old Time Radio Choice Classic Radio Daring Creatively: Unfiltered Daring Creatively: Unfiltered Korynn Morrison The Bus Rocks On Demand The Bus Rocks On Demand 7 Mountains Media Monocle on Fashion Monocle on Fashion Monocle Radio Old Time Radio Crime & Detectives Old Time Radio Crime & Detectives theaterofthemind-otr.com Tony Katz Today Tony Katz Today Tony Katz Close Reads Podcast Close Reads Podcast Goldberry Studios Continuum Music Studio Continuum Music Studio Sarnia de la Maré FRSA Front Row Front Row BBC Radio 4 Quinn's Ideas Quinn's Ideas Quinn's Ideas Creative Conversations With Roger Humphrey Creative Conversations With Roger Humphrey Roger Humphrey WEBurlesque Podcast Network WEBurlesque Podcast Network Viktor Devonne Classic & Curious Classic & Curious Anne Kokoskie Cinema Hot Takes Cinema Hot Takes Author Adidas Wilson Uncle Jonesy's Cameras Uncle Jonesy's Cameras Kevin and Kelley Lane Sweden Rolls Sweden Rolls Sweden Rolls The Makeup Insider The Makeup Insider Vanessa Barney The Trent Out Loud Show - Daily Unbiased Takes on Pop Culture, Politics & Headline News The Trent Out Loud Show - Daily Unbiased Takes on Pop Culture, Politics & Headline News Trent Out Loud
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Arts

Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Ovation

Features vs Products: What Restaurant Leaders Keep Getting Wrong with Atul Sood of Curry Up Now

June 29, 2026 11:00am 17 min

Send us Fan MailAtul Sood, Chief Business Officer at Curry Up Now, joins Zack Oates to discuss the evolving relationship between restaurant operators and technology providers. Drawing from leadership roles at McDonald's,...

The Brand That Made Messy Tacos Go Viral with Lance Salsman

June 22, 2026 11:00am 21 min

Send us Fan MailLance Salsman, SVP of Operations at Mike’s Red Tacos, joins Zack Oates to talk about scaling an experiential restaurant brand while staying obsessed with guest feedback. From his early days working at Piz...

The Slow Build That Turned Dog Haus Into a National Brand with Michael Montagano

June 15, 2026 11:00am 26 min

Send us Fan MailMichael Montagano, CEO of Dog Haus, joins Zack Oates to talk about thoughtful restaurant growth, franchise alignment, and why strong hospitality starts with building the right foundation. Drawing from his...

Why Guest Reviews and Profitability Go Hand in Hand with Adam Sanders at Killer Burger

June 08, 2026 1:00am 16 min

Send us Fan MailAdam Sanders, CFO of Killer Burger, joins Zack Oates to talk about the connection between guest experience and profitability. Coming from a finance and technology background, Adam shares how data, operati...

The Secret Behind a 4.9 Rating with Derrick Hayes of Big Dave’s Cheesesteaks

May 29, 2026 1:00am 16 min

Send us Fan MailDerrick Hayes, founder and CEO of Big Dave’s Cheesesteaks, joins Zack Oates to share the story behind one of the fastest growing brands in the country. What started as a way to honor his father has turned...

Why the Floor Matters More Than the Ceiling with Anthony Valletta of bartaco

May 26, 2026 3:00pm 18 min

Send us Fan MailAnthony Valletta, CEO and President of bartaco, joins Zack Oates to break down what guest experience really looks like today. From managing expectations shaped online to delivering consistent in-store exp...

Building an 80-Year Brand That Still Feels Personal with Jennifer Schuler of Handel’s Homemade Ice Cream

May 19, 2026 10:00am 19 min

Send us Fan MailJennifer Schuler, CEO of Handel’s Homemade Ice Cream and former CEO of Wetzel’s Pretzels, joins Zack Oates to talk about what really drives guest experience today. She shares why people are craving in-per...

Turning a Simple Bagel Into a Premium Experience with Tom Selementi of Spread Bagelry

May 14, 2026 11:00am 16 min

Send us Fan MailTom Selementi of Spread Bagelry joins Zack Oates to break down what actually drives guest loyalty in a crowded category. From premium positioning to operational discipline, Tom explains why winning in bre...

Why Bold Brands Win Big with Pinky Cole of Slutty Vegan

May 11, 2026 11:00am 19 min

Send us Fan MailPinky Cole, founder of Slutty Vegan, joins Zack Oates to share how bold branding, authenticity, and resilience built one of the most talked about restaurant concepts in the country. From creating a name t...

The Real ROI Is Your General Manager with Melissa Doolin-Koehne of Elevate Four

May 08, 2026 1:00am 20 min

Send us Fan MailZack Oates sits down with Melissa Doolin-Koehne of Elevate Four to talk about what actually moves the needle in today’s restaurant environment. With decades of experience across operations, data, and lead...

How to Compete in a Crowded Pizza Market with David Cole of i Fratelli Pizza

May 06, 2026 11:00am 18 min

Send us Fan MailZack Oates sits down with David Cole of i Fratelli Pizza to talk about building a restaurant brand that lasts. With nearly four decades in the business, David shares what it takes to grow from a small fam...

What Every Great Restaurant Brand Gets Right with Scott Shotter of Teriyaki Madness

May 04, 2026 11:00am 18 min

Send us Fan MailZack Oates sits down with Scott Shotter of Teriyaki Madness to break down what actually makes restaurant brands stand out. With experience leading iconic brands like Moe’s, Fuzzy’s Taco Shop, and Condado ...

AI Isn’t Coming, It’s Already Here with Sterling Douglass of Chowly

April 30, 2026 1:00am 19 min

Send us Fan MailZack Oates sits down with Sterling Douglass of Chowly to talk about why AI adoption in restaurants is accelerating faster than any previous tech wave. After years of slow adoption across online ordering, ...

The CPG vs Restaurant Debate Settled by Jeff Galletly of Brooklyn Dumpling Shop

April 27, 2026 1:00am 20 min

Send us Fan MailZack Oates sits down with Jeff Galletly of Brooklyn Dumpling Shop to unpack what it really takes to scale a brand across both restaurants and retail. Jeff shares how the company has grown rapidly while im...

From Starbucks Data to Restaurant Impact, Will Stewart of RightWork

April 23, 2026 1:00am 16 min

Send us Fan MailWill Stewart, Founder and CEO of RightWork, joins Zack Oates to explore how labor decisions directly shape the guest experience. With a background as a data scientist at Starbucks, Will brings a unique pe...

Why Being Right Doesn’t Matter in Hospitality with Kevin Boehm of Boka Restaurant Group

April 20, 2026 11:00am 21 min

Send us Fan MailZack Oates sits down with Kevin Boehm of Boka Restaurant Group to explore the mindset behind building one of the most respected hospitality groups in the country. From early career risks to scaling multip...

The Secret Behind Stonefire’s 5,500-Person Catering Machine with David Youngberg and Matt Calabrese of Stonefire Grill

April 14, 2026 10:00am 21 min

Send us Fan MailDavid Youngberg, CEO of Stonefire Grill, and Matt Calabrese, CTO, join Zack Oates for a deep dive into what it actually takes to scale a restaurant brand without losing what makes it special. From feeding...

Building a Breakfast Brand That Wins the Morning with Jessica Serrano of Bagel Brands

April 09, 2026 8:00am 17 min

Send us Fan MailJessica Serrano, CMO of Bagel Brands, joins Zack Oates to share how marketers can better understand what makes a brand truly stand out. With experience across Burger King, Taco Bell, and Dig In, Jessica b...

Teaching Through Food Content with Steven Droulis of Resto Vivaldi

April 07, 2026 8:00am 19 min

Send us Fan MailZack Oates sits down with Steven Droulis, owner of Resto Vivaldi in Montreal, to explore how a family restaurant built an enormous online following while staying authentic to its roots. With hundreds of v...

Why Celebration Matters in Restaurant Leadership with Chris Gannon of Bolay

April 06, 2026 11:00am 19 min

Send us Fan MailZack Oates sits down with Chris Gannon, founder and CEO of Bolay, to discuss what it takes to build a restaurant brand that lasts. After more than a decade in business and over 20 locations, Chris shares ...

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