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MSP Chat

Tecnología

MSP Chat

MSP Chat

Episode 128: Feel the Burn

June 26, 2026 8:45am 1:09

Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Ric...

Episode 127: Too Many Lamborghinis

June 19, 2026 10:06am 55 min

Erick and Rich discuss ConnectWise’s new AI-native platform, the fate of its earlier Asio platform, and why today’s most successful MSPs solve business problems, not technology problems. Then they’re joined by Tony Ansco...

Episode 126: 1-0 Count

June 12, 2026 9:49am 1:40

Coming to you live from Pax8 Beyond in Salt Lake City, Erick and Rich discuss the many ways Pax8 is trying to accelerate the path from managed service provider to managed intelligence provider, plus three things you can ...

Episode 125: Impostor Syndrome

June 05, 2026 10:15am 1:31

Erick and Rich discuss why the rapid emergence of usage-based AI pricing schemes is going to make “token economics” and AI spend management essential skills for MSPs as well as the importance of giving everyone inside an...

Episode124: Fighting the Terminator

May 29, 2026 11:41am 1:02

Erick and Rich discuss Veeam’s bold attempt to invent a whole new kind of data-focused platform for the age of AI, as well as why and how to earn your way to more and better client referrals. Then they’re joined by Danny...

Episode 123: More Cowbell

May 08, 2026 11:16am 47 min

Coming to you live from Nerdio’s NerdioCon event in sunny Palm Springs, CA, Erick and Rich discuss why Anthropic’s new AI services venture for midsize businesses is the latest reason MSPs need to get moving on an AI stra...

Bonus Episode: Delicious Feeling

May 05, 2026 10:37am 1:03

In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich discuss why cyber resilience services continue to be a source of revenue and growth for MSPs and what that says about how they should construc...

Episode 122: Place Your Bets

May 01, 2026 10:11am 1:05

Live from the Kaseya Connect 2026 conference in Las Vegas, Erick and Rich discuss Kaseya’s giant AI platform rollout and strategies for turning your renewal process into a retention machine. Then they’re joined by Cynomi...

Episode 121: FOMO Pressure

April 24, 2026 12:01pm 1:23

Erick and Rich discuss why agentic AI makes business resilience versus just cyber resilience a necessity for end users and a strategic relationship builder for MSPs, as well as why and how MSPs can boost net revenue rete...

Episode 120: Master of Time and Space

April 17, 2026 10:36am 1:25

Erick and Rich discuss what Anthropic’s Mythos Preview model and Project Glasswing initiative portend for the future of security in managed services as well as how to turn your service desk into a powerful extension of y...

Bonus Episode: Zero Tolerance

April 14, 2026 10:12am 59 min

In this special bonus episode of MSP Chat, sponsored by Datto, Erick and Rich talk about why there’s still plenty of growth potential in backup and security for MSPs and why their clients need help in both areas now more...

Episode 119: Lopsided Biceps

April 10, 2026 10:51am 1:16

Erick and Rich discuss why anyone using or selling LLM tokens badly needs FinOps help, as well as why an MSP’s onboarding process determines how long new clients stay, how much they spend, and how profitable they become....

Episode 118: That Newfangled Thing

April 03, 2026 9:08am 1:08

Erick and Rich discuss Treeline, a new kind of venture capital-backed MSP with interesting implications for the competitive landscape, as well as tips for driving more business with clients by clarifying your value propo...

Episode 117: Embrace the Cookie Cutter

March 30, 2026 5:24pm 1:11

Live from the 2026 RSA Conference in San Francisco, Erick and Rich discuss the puzzling lack of interest in AI governance among MSPs and a go-giver lead generation concept proven to work by Erick himself. Then they’re jo...

Episode 116: Accidental F-Bomb

March 20, 2026 10:20am 1:30

Erick and Rich discuss MSP-as-a-Service, a new outsourcing option for newcomers to managed services and existing MSPs who need more time to go all-in on building an AI practice, plus three practical steps any MSP can tak...

Episode 115: Stick the Landing

March 16, 2026 10:40am 54 min

Erick and Rich talk about why Slide’s Series B funding round, the MSP Well initiative, and GTIA’s 2026 Community and Councils Forum all underscore why community is more important than ever in the channel. Then Erick expl...

Episode 114: Haves and Have Nots

March 06, 2026 11:09am 1:36

Erick and Rich discuss recent evidence about security awareness and alert fatigue that show why outsourced, AI-based automation must play a critical part in how MSPs protect their clients, as well as practical ways to en...

Episode 113: Chatbot Doom Loop

March 02, 2026 9:45am 1:26

Erick and Rich discuss the right and wrong way to think about automating customer relationships with AI, as well as the connection between scalable service delivery and attractive exit prices. Then they’re joined by Scal...

Episode 112: No Seagulling

February 20, 2026 9:05am 1:07

Erick and Rich discuss the reasons MSPs need to be implementing AI automation tools and the risk limits they should consider when doing so, as well as concrete strategies for growing profits and exit value by simplifying...

Episode 111: The Wave is Here

February 13, 2026 10:01am 1:05

Erick and Rich discuss why the channel’s AI maturity is stuck in a three-year rut according to IDC and what MSPs can do about it, plus strategies for converting focus and discipline into accelerated growth. Then they’re ...

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