330: The Customer Focus with Bryan Gagnier
In this episode of As the Drum Turns, Lora is joined by Bryan Gagnier, our Chief Sales Officer, to offer his insights into the development of our sales team and how every team member plays a part in sales.
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Business
As the Drum Turns
SRM Concrete
329: Got To vs. Get To
In this episode of As the Drum Turns, Jeff & Tim discuss how changing your mindset from "got to" to "get to" will change your life and our company.
328: Get in the Pool
In this episode of As the Drum Turns, Jeff & Lora discuss what it means for us to be a company built on Christian values and how relentless consistency builds champions.
327: One SRM
In this episode of As the Drum Turns, Jeff & Lora begin developing a vision for a fully unified SRM, and how everyone plays a part in serving both internal and external customers.
326: 4am Jump Shots
In this episode of As the Drum Turns, Jeff & Lora dive into Tim Grover's Winning, the mindset behind the 4am jump shot, and the work nobody sees that separates good from great.
325: Brisket & Barrels
In this episode of As the Drum Turns, Jeff & Lora cover a BBQ-fueled trip to Central Texas and what rising diesel prices mean for the company and the economy.
324: Stuck on a Man Lift
In this episode of As the Drum Turns, Jeff & Lora are joined by TZ to celebrate his retirement by reminiscing on the many memorable stories from the last 39 years.
323: Investing in People
In this episode of As the Drum Turns, Jeff and Lora discuss how SRM is investing in its people through stronger training, clearer career paths, and new opportunities for growth.
322: Lead in the Grey
In this episode of As the Drum Turns, Jeff and Tim continue discussing the feedback from the Great Place To Work survey by covering management quality and fairness at SRM.
321: Reset and Recharge
In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: PTO & vacation time. They also recap Jeff’s recent trip to New York and New Jersey, highlighting the i...
320: Consistently Inconsistent
In this episode of As the Drum Turns, Jeff & Lora discuss the next topic from our Great Place To Work survey results: work-life balance & scheduling predictability.
319: Fair Pay, Stability, & Feeling Valued
In this episode of As the Drum Turns, Jeff & Lora announce the opening of a new cement terminal in Texas and tackle the topic of pay and income stability.
318: Great Place to Work
In this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.
317: Pick Up the Phone
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time ...
316: Exceeding Expectations
On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.
315: Reinvent Yourself Regularly
In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.
314: Continually Creating Value
In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.
313: Success is Built on Relationships
In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.
312: Everyone Makes a Difference
In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our cus...
311: Root Cause Analysis
In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correc...