Podcast Index
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CX Heroes
Ben Foden
Morning Retail
BFM Business
Culture IA
BFM Business
The Campaign Podcast
Campaign
ABC Business Daily
ABC Australia
Business News Today | 2 Min News | The Daily News Now!
The Daily News Now!
Balance Sheet: The Worlds Best Podcast about Women's Wrestling
William Bennett & Raja
L’Edito de Raphael Legendre
BFM Business
The Enterprise AI Show
Massive Studios
Living the Dream with Curveball
curveball
The Product Experience
Mind the Product
The PIO Podcast
Robert Tornabene
Zo word je steenrijk!
Zo word je steenrijk - Dennis Mulder
Many Happy Returns
PensionCraft
Tech Whisperers: Inside the Playbooks of the Best Digital Leaders
Ouellette & Associates
Le podcast de Lentrepreneuse 👩🏻💻
Lentrepreneuse
Treat Your Business
Katie Bell
Pharma and BioTech Daily
Pharma and BioTech News
Podcast Growth and SEO Strategies for Entrepreneurs: Podcasting Problem Solver
Leah Bryant, Podcast Coach and Growth Strategist
Simply Authentic Podcast
Simply Authentic Podcast
Retail Daily Minute
Omni Talk Retail
UnMotivated
Trevor aka "The Dog Father"
Beyond The Prompt - How to use AI in your company
Jeremy Utley & Henrik Werdelin
Digimasters Shorts
Adam Nagus, Carly Wilson
The Short Term Rental Playmaker
Joe Rohne
The Balanced Leader
Yann Dang | Women in Leadership & Executive Presence Coach
Chatting With Slava The Jordanian
Dr. Slava Shaker Al Nabulsi
Once Upon A Design
Fritz Porter
Business As Usual | City AM
City AM
Workplace Stories by RedThread Research
Stacia Garr & Dani Johnson
Money Penny
Hospodářské noviny
Payment & Banking Fintech Podcast
Alles über Banken, Zahlungsverkehr & Fintechs
The Legacy Investor with Cameron Philgreen
Cameron Philgreen
Inteligencia Artificial para Emprender
Borja Girón
Face à Lechypre
BFM Business
People Soup
People Soup
ColdFusion
Dagogo
Negocios
Ben Foden
Learn in this episode:Why shipping the AI first draft quietly hands over your company's voiceHow a fiction writer's approach to revision applies to support contentWhy rereading and editing AI drafts is how you actually l...
Learn in this episode:Why CX maturity means knowing your starting point instead of copying another company's playbookWhy everything in support can be automated, and why that is the wrong goal to chaseThe one customer mom...
Learn in this episode:Why customers can't be fully honest with a sales rep who carries a quota, and who they open up to instead.How Brian built an entire chief customer officer program with ChatGPT before he ran a single...
Learn in this episode:- How RJ Young structures three specialized support teams across 30 products to hit 95 NPS- Why most AI vendor pitches fail Amanda's one-question filter- How to build the internal case for AI adopti...
Learn in this episode:How a $0.50 problem on a transit card unlocked millions in customer loyalty.Why removing everyday friction compounds into retention faster than any new feature will.What intentional AI calibration l...
Learn in this episode:- How to move from a manual support model to an automated, intelligent self-service ecosystem.- Why democratizing knowledge creation is a powerful tool for agent retention and cultural change.- The ...
The CX Files has a new name: CX Heroes.Learn in this episode:Why AI tools should be managed with the same rigor as a BPO partner.The importance of a neutral arbiter to audit AI performance and quality.How to identify whi...
Learn in this episode:Why CSMs stay silent on churn risk in strategic accounts and what is actually driving that silence.How to build executive relationships with customers before there is a problem to solve.Why bringing...
Learn in this episode:- Why mapping the happy path is the biggest mistake in CX design.- How to identify break points in a customer journey before they cause a crisis.- The secret to building executive trust by presentin...
Learn in this episode:- Why mapping the happy path is the biggest mistake in CX design.- How to identify break points in a customer journey before they cause a crisis.- The secret to building executive trust by presentin...
Learn in this episode:- How to launch a new sub-brand to shift customer perception without losing legacy trust.- The process for mapping a 70-year-old customer journey to find hidden friction points.- Why shifting from r...
Learn in this episode:Naisan's secret sauce: Using emotional empathy as a business heuristic to align CX, product, and finance teams.Why understanding the emotional angle of a customer journey leads to better business de...
Learn in this episode:How the role of CX is shifting from ticket closure toward data curation and strategic storytelling.Why learning a little code might be the highest-leverage thing a CX leader can do right now.What th...
Learn in this episode:How internal company culture directly impacts customer retention.Why asking difficult questions early is better than a surprise at renewal.The way Culture Amp uses the clear is kind philosophy to ma...
Learn in this episode:Why clean data is the only foundation for a successful AI rollout.The jewelry store effect and why AI looks different in a demo than in production.How to use AI for real-time sentiment analysis to p...
Learn in this episode:- Why unclear expectations cause AI deployments to fail to reach CX goals.- The importance of implementing technology within a specific business context and use case- How to view AI as a tool for ef...
Learn in this episode:Why the lump of labor fallacy is fueling unnecessary fear around AI.How to shift your perspective from cost-saving to value-creation in support.The difference between official employment stats and t...
Learn in this episode:Why the term deflection rate is actually harmful to long-term brand health.How to replace biased, low-response surveys with AI-driven sentiment analysis.The shift from reactive support to proactive ...
Learn in this episode:Why AI is a tool for agility rather than just a replacement for headcount.How to transition junior associates into AI maintenance and optimization roles.The reality of implementing AI and the hidden...
Learn in this episode:- The math of margin: How to keep your support team at 15 people while your sales volume doubles.- The Dog Food shampoo story: A real-world example of why AI still fails at complex human nuance.- Ho...
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